Privacy Policy

1. Introduction

Helping Wigan Thrive ("we", "our", "us") is a collaborative business initiative operated in partnership with local Wigan businesses and coordinated by Lansafe Ltd. We are committed to safeguarding the privacy of our website visitors, charity partners, and business board members.

This Privacy Policy explains what personal data we collect, why we collect it, how it is stored, and your rights regarding your personal information under the UK General Data Protection Regulation (UK GDPR).

2. Data Controller Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Lead:

• Organisation: Helping Wigan Thrive (c/o Lansafe Ltd)
• Email: hannah.roby@lansafe.co.uk
• Telephone: 01257 254120
• Location: Wigan, Greater Manchester, United Kingdom

3. Information We Collect

We only collect personal information that you voluntarily provide to us when submitting an enquiry or completing an onboarding application on our website:

• Contact Details: Your full name, job title, company/charity name, email address, and telephone number.
• Application Data: Information submitted via our Charity Nomination or Business Pledge wizard (e.g. details of practical support required or offered).
• Technical Data: Basic anonymised usage statistics (such as page visits and browser type) collected automatically via privacy-first server analytics to ensure site security and performance.

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: When you submit a contact or nomination form giving us explicit permission to communicate with you.
• Legitimate Interests: To facilitate practical support between member businesses and the Charity of the Year, manage board member listings, and maintain site security.

5. How We Use Your Data

Your personal data is used solely for legitimate business and community support purposes, including:

• Processing Charity of the Year nominations and evaluating applications.
• Coordinating volunteer hours, skills sharing, and IT/facilities support.
• Responding to general business and sponsorship enquiries.
• Sending official updates regarding Helping Wigan Thrive initiatives (you may opt out at any time).

We will NEVER sell, trade, or rent your personal data to third parties.

6. Data Security & Retention

We take data security seriously. Your information is hosted on secure, encrypted Cloudflare static infrastructure with SSL encryption enforced. Access to form submissions is strictly restricted to authorised Helping Wigan Thrive coordinators.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory legal requirements.

7. Your Data Rights

Under UK GDPR, you hold the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request that we delete your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Object: Object to processing based on legitimate interests or direct communications.

To exercise any of these rights, please email hannah.roby@lansafe.co.uk.

8. Cookies & Analytics

Our website uses essential functional cookies necessary for site performance and security. We do not use intrusive third-party advertising or tracking cookies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal regulations or operational practices. Any updates will be published on this page with an updated revision date.